Corporate Investigation Services
SoftSol’s proprietary case management system eliminates the need to contract for expensive Corporate Investigations services by empowering organizations to internally investigate HR and corporate loss incidents. Our case management system coordinates investigations by providing single-point access to all documents, audio recordings, evidence, and forms associated with a specific case. Additionally, it gives executives a clear view of the entire enterprise through dynamic reports and a configurable dashboard.
The case management system can be easily adapted to many other case-centered processes, such as claims processing, regulation compliance, and workplace safety.
The following are some of the core features of SoftSol’s Corporate Investigations case management system:
The case creation function allows users to define the elements of the case, parties involved, the nature of the investigation and the case stages and statuses that are of interest to the users. Usually there are case sub-types that the user may wish to define and each case sub-type may be tracked differently. SoftSol’s solution also has the ability to correlate related cases so the investigator can get a more complete picture of the case or person of interest.
Event Tracking and Case History
The system allow organizations to define the type of events or actions on the case that must be tracked as the case moves along. Events may include investigative activities like interviews and other forms of research, progress reports, responses, correspondence, the calendaring or scheduling of cases for specific appointments, dispositions, referrals to other agencies, etc. These events can be customized to suit the nature of the caseload.
The calendaring function allows users to set up calendars and appointments for parties involved in the case. Cases can be assigned and scheduled on the calendar of specific investigators.
The system enables users to generate notices, standardized reports, sign-up forms, commitment forms, etc. All of these features can be defined as needed using customizable templates.
Work Flow Management
In those circumstances where different actions must be taken by different individuals in the organization, SoftSol’s case management software has the ability to "queue" matters to different individuals so the cases can be monitored and nothing falls through the cracks. The case will be moved from "desk" to "desk" automatically. The different actions an individual can take can be customized based on job role and assignment.
Security can be customized to the level of function and the user's role within the organization. The nature and level of access can also be customized such that different views of the case can be filtered according to a user's access level.
If the customer desires, the system can allow for the imaging of all documents filed or issued by the organization so that case management is virtually paperless. The system can maintain electronic case files.
If the case management process involves the receipt and disbursement of money, SoftSol’s system also tracks money received and disbursed. This component of the system is completely customizable.
Eliminate the need for costly Corporate investigation services, equip your organization to efficiently conduct internal investigations. Contact us to put our Corporate Investigations case management system to work for you.